Marketing Email & Marketing Automation. A demonstration of using HubSpot to solve these use cases 3. For example, if I see a user mention HubSpot with the hashtag of a particular conference, I will check that hashtag to see if it is a conversation about our industry. Lead nurturing plays a crucial role in moving potential buyers from the awareness stage to the decision stage. Our security program is driven. Marketing Hub Marketing automation software. | HubSpot is a leading CRM platform that provides software and support to help businesses grow better. 5. 2. Mass Communication, Public Relations. If you're interested, the quickest. View every service issue and customer detail in one place. Access Now: Sales & Marketing SLA Template. HubSpot | 936,182 followers on LinkedIn. HubSpot CRM automation is one of the best in the industry, as proved by numerous reviews. On this article, we are going to discover the variations between KPIs and SLAs, take a look at the highest use circumstances for HubSpot SLA automation, and talk about the numerous advantages of utilizing this characteristic. 50. Our. As a trusted HubSpot Partner with over a decade serving manufacturers, our mission is clear - to help you scale your manufacturing business by delivering unparalleled prospect and customer experiences all in one place. Sales operations acts as an advocate for your sales team by playing a key role in sales and operations planning (S&OP), a business management process where. For example, you could add another tag to distinct one from the other. With HubSpot's SLA automation, you can set up customised SLAs that ensure your team is meeting response time targets and tracking resolution times accurately. HubSpot | 1,012,442 followers on LinkedIn. HubSpot is a cloud-based customer relationship management (CRM) platform that helps scaling businesses grow better with sales, service, marketing, and content management software. As a trusted HubSpot Partner with over a decade serving manufacturers, our mission is clear - to help you scale your manufacturing business by delivering unparalleled prospect and customer experiences all in one place. HubSpot is the market leader in marketing automation and AI sales assistant software for small businesses. This allows you to use HubSpot’s powerful workflow automation to send internal and external notifications as Jira issues are updated and resolved. 11 of the Best AWeber Alternatives. BoldDesk also offers this feature with its Starter plan at $12 per user, monthly. HubSpot is a cloud-based customer relationship management (CRM) platform that helps scaling businesses grow better with sales, service, marketing, and content management software. The options HubSpot CRM has for managing sales - with Quotes, email integrations, Marketing Forms, etc. Report on SLA performance. Use it to create advanced SLA Rules, get alerts via SMS, Phone or email before you break them, and generate PDF reports to track your progress. Free and premium plans. Not much functionality on email templates; Building automation is harder on ActiveCampaign; ActiveCampaign Pricing. Email. Message customers directly and boost growth effortlessly. HubSpot’s SMS feature empowers businesses to have relevant conversations at scale. When working with new clients who have no historic conversion rate data, these are my go to conversion rates to use to get a basic SLA kicked off. Integrates. Marketing automation verdict. We would like to show you a description here but the site won’t allow us. Marketers and salespeople should also work together to develop lead definitions for your business. HubSpot Translators Translate features into process; don't talk in Hubs - talk in process. Rochelle Wooy Wooy Tan’s Post Rochelle Wooy Wooy Tan Head of Sales, APAC @ Huble Digital I HubSpot SpecialistHubSpot CRM 🤠 Helping you win the wild west of business 🏜 | HubSpot is a leading CRM platform that provides software and support to help businesses grow better. With the appropriate data, AI removes bias from decision-making. AI marketing automation also makes sending personalized content to customers easier, thanks to data and algorithms. 1. Our. You must empower your support team with the right tools to deliver the best escalation management. All of HubSpot’s marketing, sales CRM, customer service, CMS, and operations software on one platform. HubSpot's customer service software makes supporting customers easy. People and teams work from one source of truth and can finally collaborate with ease. Use workflows to automate lead rotation and task creation, and streamline prospect follow-up with sequences. 6967 verified user reviews and ratings of features, pros, cons, pricing, support and more. HubSpot | 936,222 followers on LinkedIn. It enables workflow automation and integrations. Once you’ve formalized these definitions, the second step is creating a service level agreement (SLA). This way, it is clear when a representative needs to pass a case on to another department. HubSpot. This is a tool (included in the Professional version and higher) that helps establish. Here’s how my education section would look for an electronic resume: B. Back Submit SubmitHubSpot Things You can Do in Slack. In the Select a pipeline section, click the dropdown menu, then select the pipeline to automate. configuring scheduled workflows) are not a feasible. 9 out of 10. Lead nurturing. One, the average conversion rate from lead to opportunity. As a developer, one of the most satisfying feelings is seeing our solutions make a real impact. You need to know three things. To truly thrive, it's…Welcome to HubSpot’scomprehensive resource on the current state of inbound marketing and sales strategy and operations. The ongoing tech turndown is looking more like a takedown, as HubSpot, a marketing automation and CRM provider, slashes 7% of its workforce. 'Sales and marketing automation' refers to a productive interplay between sales and marketing departments that can be achieved by leveraging sales and. Cons. All other issues have the same response time goal of 24 hours. HubSpot Sales Dashboard. Announcing a new speaker for our upcoming in-person HubSpot User Group in Munich! 📣 We're excited to have Laura Franke, Solution Architect at HubSpot, join…To provide a quick introduction to artificial intelligence and the contents of this guide, it's helpful to first understand the technology landscape. With this software, your team can take advantage of SLA management, asset management, software license management, end-user self-service patch management, software. Help your customers on the channels they prefer, while driving efficiency for your team. For more complex processes, you can use workflows or sequences. Data Quality Software. 4. Creating An Effective Sales & Marketing SLA. Let your support team focus on what matters most: putting the customer first. Benefits & use cases of HubSpot SLA automation. Milton Keynes, England, United Kingdom. N = Need: Determines whether there's a business need for what you're selling. An SLA means Marketing promises a certain number of leads to Sales, and Sales promises to contact those leads within a certain timeframe. Timelier and more accurate reporting. HubSpot is one of the popular all-in-one CRMs. Our platform includes. ; Classroom Training Schedule in-person training for a hands-on and. That's where a service-level agreement (SLA) comes in. What is better HubSpot Marketing or SaaSJet SLA Time and Report? We are here to improve the process of assessing Project Management Software products for you. Delivering the right marketing message to your leads across channels can be time-consuming and difficult to execute as your business grows. BoldDesk also offers this feature with its Starter plan at $12 per user, monthly. Grow Your Manufacturing Business: EIM + HubSpot. HubSpot is a cloud-based customer relationship management (CRM) platform that helps scaling businesses grow better with sales, service, marketing, and content management software. Good Admins SAVE money. There are countless marketing automation tools on the market. Track and prioritize incoming service requests in one shared inbox that keeps your team organized and your customers delighted. Use Hubspot's "Last Contacted" property, which logs the last time a call, email, or meeting was made with the contact. SLA Template. HubSpot's Marketing Hub comes in four plans: Free, $45/mo (Starter), $800/mo (Professional), and $3,200/mo (Enterprise). HubSpot Sales Hub Start selling better and faster with actionable guidance from the get-go through customised HubSpot Sales Hub onboarding. Automatically prioritize leads with custom. Our platform includes. Successful marketing automation means engaging customers on a more individual level. Education Email Marketing Event Marketing Growth Marketing Inbound Marketing Strategy Inbound Sales Lead Generation Marketing Automation Mobile Marketing Nonprofit Other Personal Branding and Development Public Relations Sales and Marketing Alignment SEO Social Media Startups. Step 1: Create “Deal Stage Timestamp” Properties. The BANT formula was originally developed by IBM several decades ago. A buyer persona is a semi-fictional, generalized representation of your customers that account for the demographics, goals, motivators, and challenges they are facing. This is the pricing. For more. For example, you could add another tag to distinct one from the other. The first CRM software for mortgage brokers on our list is EngageBay. Alteon NG guarantees application SLA by: • Alteon NG is engineered to deliver full application level resource isolation and designed to prevent resources from maxing out. Yes, some of the workflows can be created manually in Hubsport, but it's cumbersome, and why would I go through that pain if other tools (Zendesk, Jira SM) support it out of the box. One of the reasons HubSpot was created in the first place was to help marketers spend less time doing menial tasks and more time doing strategic things that. This information helps track and analyse the contact's engagement history. This agreement can exist between a business and its customers, or between a department that delivers a recurring service to another department within that business, like the sales and marketing. Choose from the following support channels: Chat: web chat in real-time with a Customer Support Specialist. HubSpot | 1,029,355 followers on LinkedIn. There are 5 major stages of lead management: Lead generation. In the left sidebar menu, navigate to Inbox > Inboxes. (LinkedIn, 2020)Huble is one of the only Triple Elite HubSpot partners offering full-suite creative services. From the workflows tool, you can create a workflow from scratch or use a workflow template to guide you along. Key Feature: Pull content from your other marketing tools to share on social media. Compare HubSpot CRM vs Trello. Apply SLA Policies flexibly via HubSpot Workflows Measure SLAs in different timezones with different holidays/hours Leverage native Reports and Dashboards for everything we. Sales Hub Sales CRM software. B2B Content Creation for Lead Generation. Then simply divide the number of customers you need by the close rate to. 5 Key Limitations of Hubspot Free CRM. HubSpot's Help Desk tools let you log, organize, and track customer support tickets all on one dashboard that’s accessible to your entire team. 1. Likewise, you can also find out which software business is more credible by sending an an email question to the two companies and check which vendor. Huble is one of the only Triple Elite HubSpot partners offering full-suite creative services. If you have legacy HubSpot products, we may choose to move you to our then-current products at any. Overview of all products. Beyond marketing automation, HubSpot excels in streamlining sales and customer service operations, making it a comprehensive solution for businesses seeking. Oct 2022 - Present 1 year 2 months. Sign in or join now to see Rochelle Wooy Wooy Tan’s post This post is unavailable. Compare the differences between plan tiers and browse feature offerings. Alternative: We recommend Zoho Desk for low-cost SLA tracking, which starts offering SLA-tracking customer support tools on its free plan. The term "smarketing" refers to alignment between your sales and marketing teams created through frequent and direct communication between the two. It aims to manage or own responsibilities that sales reps and managers do on a daily, weekly, or monthly basis. She came to HubSpot through the company’s 2011 acquisition of performable, a marketing automation and analytics start-up. (HubSpot, 2020) 87% of sales and marketing leaders say collaboration between sales and marketing enables critical business growth. CRM: ActiveCampaign’s marketing automation is particularly powerful because ActiveCampaign has an in-built CRM system. There are a few legal documents that are central to life at HubSpot -- to us, our customers, our prospects, our partners, and just plain old users of our website. 5; user rating: 98%) for their overall performance. Trusted by business builders worldwide, the HubSpot Blogs are your number-one source for education and inspiration. Our platform includes. It allows you to nurture prospects with highly personalized, useful content that helps convert prospects to delighted customers, and customers to loyal advocates. Provide clear definitions for each stage of the funnel (as mentioned in the first point). Image Source. B2B Content Creation for Lead Generation. HappyFox. 7) HubSpot's Inbound Marketing ROI Calculator. A subscriber is a contact who's signed up for your blog or newsletter, effectively opting in to hear more from you. Subscriber. To improve client retention and ROI, there are three core sales support packages every agency can offer: sales and marketing alignment, CRM implementation, and sales enablement. Common marketing automation workflows include email marketing,. Skills Needed to Work With AI. Our. Listen Now Skill Up How to Create a. You can even see which one provides more functions that you need or which has better pricing plans for your current budget constraints. Analysts can then access all of their raw data and join disparate data sources for easier, deeper analytics. HubSpot | 1,034,895 followers on LinkedIn. Our on-boarding service and support team ensure you get the integration set up and performing for you quickly. HubSpot | 1,064,040 followers on LinkedIn. 5. In the bottom right of most pages in your HubSpot account, click Help . Choose from a list of email templates and task options, and enroll a contact right. Looking to optimise how you meet your service level targets?💬 Imagine being able to set customised SLAs that ensure your team is meeting response time…HubSpot | 937,760 followers on LinkedIn. Data tracking and analytics. Hightouch enables you to provide relevant, timely interactions to your customers, and doing so heavily relies on data in your HubSpot account to be accurate and fresh. To edit the ticket property values, click the property and enter a new value. 2. 1. It serves as a valuable resource for businesses seeking professional assistance and expertise in leveraging the HubSpot platform. 📰 Let us help you develop a targeted PPC strategy that ensures your ads reach the right people. Even if you send a packet or email, your new customer will still need a personal touch. Having a CRM that doesn't connect to your marketing platforms and automations makes it so tricky and time consuming to develop an SLA. As the sales development role continues to mature and grow, the leader. Please note: i f you change the owner of a conversation, the owner of the ticket also updates. From a one-person business to a 2,000+ employee enterprise, The HubSpot CRM platform has the marketing, sales, customer service, operations, and content management features you need to build the best experience for your customers. Our platform includes. . The tool manages multiple deals at once, no matter which stage they’re in, so you’re able to determine the status of your sales strategy. io syncs all of your important objects and data between ConnectWise and HubSpot seamlessly. The tool manages multiple deals at once, no matter which stage they’re in, so you’re able to determine the status of your sales strategy. Powerful marketing and sales automation. Affordable and robust product catalog: Pipedrive. Additionally, the Agorapulse CRM that this tool automatically comes with tracks followers and their interactions with your brand so you can learn from those engagements now and reference them in the future. *Submitting on behalf of customer* Tickets are a great way of managing customer support/services. The process starts by bringing together the leaders of all disciplines into the same room to discuss roles, responsibilities, process, targets and accountability. Leverage the power of workflows, chatbots, email triggers,. HubSpot is a CRM platform that’s designed to scale with your business. SLA Management. Working with Dicker Data was an exciting journey: from Microsoft minisites to Dell decision trees. In your HubSpot account, click the settings settings icon in the main navigation bar. Report this post Report Report. Sales automation benefits your business, sales team, and bottom line in multiple ways. HubSpot Service Hub Delight your customers at every step of their journey with your business by. Don't waste your paid media budget by showing ads in the wrong places. Optimising HubSpot SLA automation for effective performance. Great for ecommerce project management: Insightly CRM. There are several email automation software on the market today — the key is selecting the best option for your business and goals. To control when SLAs will apply to your team, click Manage when SLAs apply. The purpose of an image is to convey a feeling — it should illustrate how visitors will feel once they receive the offer. That way, your team can direct your attention to more important tasks—like nurturing leads and customers. Sales Data Management. This stage is ripe for automation—in fact, in HubSpot, the property is automatically set when a contact converts on a blog subscription form, is created through a conversation, or is manually created in the contact's index page. 99 4. SLA Management. | HubSpot is a leading CRM platform that provides software and support to help businesses grow better. When you purchase technical consulting with HubSpot, you’ll work with a technical expert who will learn your business needs and systems inside and out. AI-powered marketing automation can streamline marketing processes. If you already use HubSpot Marketing, head into your Workflows to start automating your sales. Get a demo Start 14-day free trial. Looking for a HubSpot partner in Cape Town? 🇿🇦 Look no further than Huble! As an Elite HubSpot Solutions Partner, we offer a tailored approach to your CRM…Head of Sales, APAC @ Huble Digital I HubSpot Specialist 1y Report this post We’re ecstatic to announce that Huble Digital has acquired bubblebridge — one of the top HubSpot Diamond Partners. Service Hub‘s tools include live chat, help desk. Sign in or join now to see Rochelle Wooy Wooy Tan’s post This post is unavailable. Evernote Teams is a note-based collaboration tool with brainstorming features. Drive revenue. Popular features of HubSpot’s help desk include: Integrated feedback surveys to track customer sentiment and happiness; Ticket automation and routing; Internal and external performance metrics; Triage and SLA levels to meet all your customer needs; Built-in knowledge base to quickly create and reference documentation For this example, we’ll update the Contact property, so select Contact as the property type. SaaSJet SLA Time and Report has 8. Automation is achieved using tools and process adjustments for faster deliveries and higher quality applications. Designate signers and counter-signers to gather legally binding electronic signatures. Marketing Hub Marketing automation software. Our platform includes. Define your company’s ideal buyer profile. Getting started is easy. HappyFox. Image Source. Sales automation is a new part of Workflows, HubSpot’s automation tool. The easy-to-use CRM to scale your business. I always include images in my landing pages. Cross-Functional Collaboration. Incentivized. Get a demo. This is a Service Level Agreement (SLA) between [Customer] and [Service Provider]. 3. It should go without saying in the context of any marketing activity, but in marketing automation, knowing your buyer persona is critically important. Free HubSpot CRM features in Marketing Hub. It includes a free version and paid packages with additional features. HubSpot CRM 🤠 Helping you win the wild west of business 🏜 | HubSpot is a leading CRM platform that provides software and support to help businesses grow better. You can use buyer personas to help Marketing map out and curate content, and other teams—such. status 1 from status 2. Choose a specified time period where testers are expected to review your product, and set a deadline for feedback. 76% of companies report using automation in 2021. HubSpot’s implementation of the Sales and Marketing SLA has led to a number of positive results. See pricing for HubSpot's all-in-one marketing software to help you grow traffic, convert visitors, and run complete inbound marketing campaigns at scale. Our. Examples of how Huble and HubSpot have assisted technology firms Schedule a call with Rochelle: #webinarWith three new updates to HubSpot --- lead rotation, task creation, and deal creation ---- you'll spend more time selling and less on busywork. 📣 Hublets from all corners of the globe visited our regional offices so we could share an overview of what…HubSpot has a number of default ticket properties to capture the details needed to create a new ticket. Get started free. By participating in a HubSpot Academy educational seminar or certification, you agree to abide by the applicable terms and conditions for HubSpot Academy. io is powered by IntegrateHQ, an award-winning integration partner and the first middleware built specifically for HubSpot. HubSpot CRM 🤠 Helping you win the wild west of business 🏜 | HubSpot is a leading CRM platform that provides software and support to help businesses grow better. To learn more, and to see a full list of cookies we use, check out our Cookie Policy (baked goods not included). Free and premium plans. You can calculate the close rate by dividing the total number of leads you generated in a period of time over the number of customers that came from those leads. HubSpot CRM 🤠 Helping you win the wild west of business 🏜 | HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Benefits of using Fivetran. Step 8: Sherlock Holmes Investigation. Hope. Trigger notifications when a ticket requires escalation. This way, it is clear when a representative needs to pass a case on to another department. Click the SLAs tab. Set up a dashboard to assess ongoing efforts. 1. And three, the average value of a sale. In this article, we explore the differences between KPIs & SLAs, look at top use cases for HubSpot SLA automation & discuss the many benefits of using it. Email templates and snippets are super-quick to exhaust. | HubSpot is a leading CRM platform that provides software and support to help businesses grow better. MailChimp. HubSpot. When marketing automation and CRM software work together, they provide a seamless journey for your customers as they go from visitor to customer. From a one-person business to a 2,000+ employee enterprise, The HubSpot CRM platform has the marketing, sales, customer service, operations, and content management features you need to build the best experience for your customers. HubSpot CRM 🤠 Helping you win the wild west of business 🏜 | HubSpot is a leading CRM platform that provides software and support to help businesses grow better. But choosing between the two depends on your needs. For this example, we’ll update the Contact property, so select Contact as the property type. Podio is a cloud-based platform for organizing team communication, business processes, and reporting in project management workspaces; also it may be used as a light CRM platform. 5 points for overall quality and 99% for user satisfaction. Sales CRM & Sales Automation. Our platform includes. Our. Help desks and ticketing software are essential for handling escalations. 1. According to our research, the following five are a great fit for B2C marketing automation. Texas State University. it's HubSpot's world certification week, where HubSpot are donating $5 to charity for every certification completed. Compare Freshsales vs HubSpot CRM. Marketing automation software at a glance. Simply toggle on payment collection, and your buyer can quickly pay via card or ACH. Build secure, automated systems for your business-critical workflows across your organization's technology stack. Add even more power to your website. Our platform includes. Just like all of HubSpot's other software hubs — Marketing, Sales, CMS, and Operations — the. GetResponse offers automation in cheaper plans than HubSpot but is geared towards small businesses, while HubSpot is expensive and suitable for large teams. Identify target segments. HubSpot has the distinct advantage of having amazing marketing automation tools and an easy-to-use interface. Set SLAs based on time to first response and time to close. Sell smarter. The easy-to-use CRM to scale your business. HubSpot | 979,442 followers on LinkedIn. This email automation tool helps you automate multiple internal marketing tasks. Learn how service level agreements enhance service quality and streamline support processes. Validate that. 1. This CRM, however, is not as good as standalone platforms like PipeDrive or Salesforce – though we feel this is a reasonable trade-off for ActiveCampaign’s automation features. Integrates. 0 points for overall quality and 100% rating for user satisfaction; while HubSpot Marketing has 9. You can also create custom ticket properties to capture the information most relevant to your business needs. With the HubSpot marketing automation tools and platform, your team can do the following: Clearly and accurately present data to your team. HubSpot’s automation engine is built on one unified CRM platform, connecting data across business functions and integrating with favourite apps like Jira. Walmart’s series of ads features five. Have the right tools for the job. API response time is the amount of time it takes for an API to process a request and send a response back to the client. 10. The response time period begins when the client initiates a request to the API server and ends when the client receives a response from the API. Los SLA también son una herramienta crucial para entrenar a los agentes y ayudarte a optimizar tu proceso de soporte. That’s why INBOUND 2020 introduces the massively improved Sales Hub Enterprise, featuring an enterprise-grade CRM, AI-powered sales acceleration, Connected Configure-Price-Quote Tools, and Streamlined Sales Reporting. If Hubspot Service Hub wants to make the step to a full blown service management tool, SLA management is a MUST. A demonstration of using HubSpot to solve these use cases 3. ContentCal. Free HubSpot CRM features in Sales Hub. Score 6. Compare HubSpot CRM vs Trello. Service Hub Onboarding Overview. Never miss an SLA again! Super SLA is advanced SLA (Service Level Agreement) reporting + alerting for Service Hub. With this tool, you can track your pipeline using different metrics and manage the data for transparent deal forecasting. If your SLA is solely based off of lead volume, then calculate the average close rate of your leads. ActiveCampaign Plans to Grow Your Business. Its support ticketing tools pre-fill ticket properties when they're created, saving customer service reps time in their workflow. Use it to create advanced SLA Rules, get alerts via SMS, Phone or email before you break them, and generate PDF reports to track your progress. A demonstration of using HubSpot to solve these use cases 3. A lead conversion strategy will struggle immensely without alignment between sales and marketing. Free and premium plans. Even if you send a packet or email, your new customer will still need a personal touch. As a developer, one of the most satisfying feelings is seeing our solutions make a real impact. 2. We use cookies to make HubSpot's community a better place. g. g. Help your customers on the channels they prefer, while driving efficiency for your team. We’ll guide you on how to flex your best Service Hub muscles: you’ll get recommendations on how to utilize your data in HubSpot, learn how to set up a help desk for the first time, and get best practices. Cookies help to provide a more personalized experience and relevant advertising for you, and web analytics for us. Try it out completely free for 14 days! Unfortunately, HubSpot has one of the most expensive SLA features on this list at $450 per month for five users. Call me: request a call-back from a Customer Support Specialist. Use tasks to keep track of the steps you have. Have the right tools for the job. If you have multiple. Our platform includes. . 2. Build secure, automated systems for your business-critical workflows across your organization's technology stack. This plugin is far more than a CRM, with a full suite of features for making forms, running live chats on your website, and providing analytics. HubSpot Marketing Automation Software. HubSpot is a leading customer relationship management (CRM) platform for scaling companies. They want to pause the SLA until they receive the hardware from their supplier (on the expected due date), then unpause the SLA when the due date has passed. Timerman includes: Tracking of Tickets and Deals to the minute. 5. HubSpot CRM 🤠 Helping you win the wild west of business 🏜 | HubSpot is a leading CRM platform that provides software and support to help businesses. The core tenets of HubSpot’s security program are to safeguard customer data and to maintain customer trust. CRM: ActiveCampaign’s marketing automation is particularly powerful because ActiveCampaign has an in-built CRM system. Its workflows utilize marketing emails saved for automation. Inbound Consulting. The easy-to-use CRM to scale your business. Drive, assign, and route leads. DealRoom. 3. Sender. ActiveCampaign has plans for every kind of business. Streamline your accounting and expense system. This combination of knowledge and talent has helped us earn the trust…With HubSpot's SLA automation, you can set up customised SLAs that ensure your team is meeting response time targets and tracking resolution times accurately. marketing automation), I limit this kind of monitoring to relevant hashtags. Determine the number of calls you've received. Prioritize and assign tickets to improve customer experience. Save time and prevent prospects from slipping through the cracks with HubSpot's sales automation tools. Working with Dicker Data was an exciting journey: from Microsoft minisites to Dell decision trees. In 2022, HubSpot rolled out Service Analytics to give teams and managers key insights that help deliver better customer service. Our. You can now get HubSpot notifications, search and create HubSpot records, reply to live chat conversations, and much more—directly within Slack.